{"DID":"crit13d514","Sites":"JMB^JMHHH^Railroad Beneficiaries","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3a425e","Sites":"JMB","Start Date":"11-06-2024 13:06","End Date":"11-06-2024 14:06","Content":"Palmetto GBA is currently experiencing longer than normal Medicare enrollment application processing times. We are actively working to return to our standard processing times, and we regret any inconvenience this may cause. To monitor the progress of your application, please use the Enrollment Application Status Lookup tool on our website.","URL":"https://www.palmettogba.com/internet/PCIDN.nsf/R?OpenAgent&DID=BBHQGS18&url=yes&v3=yes","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit3d5e43","Sites":"JMB","Start Date":"03-11-2024 10:47","End Date":"04-18-2024 09:47","Content":"Join us for Spring Tour 2024: Columbia, S.C. on April 2, 2024, Bessemer, Ala. on April 8, 2024, Cleveland, Tenn. on April 10, 2024, Decatur, Ga. on April 11, 2024, Charleston, W. Va. on April 16, 2024, and Richmond, Va. on April 18, 2024. ","URL":"https://palmettogba.com/palmetto/jmb.nsf/DID/SY9IONT0ZJ","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4acd35","Sites":"JMB","Start Date":"10-28-2024 13:06","End Date":"11-12-2024 13:06","Content":"Registration is now open for the Autumn Run Education Tour. ","URL":"/palmetto/jmb.nsf/DID/7CNDSGJ7KX","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit4b35ae","Sites":"JJB^JMB","Start Date":"07-26-2024 12:01","End Date":"07-30-2024 23:59","Content":"If you missed our Spring Tour, join us in Columbia, S.C. on July 30, to catch up on the most recent provider education from Palmetto GBA.","URL":"https://web.cvent.com/event/93f37ecc-9d69-4a33-b62b-cbd6232d9aff/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit5aba12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"05-19-2025 09:47","End Date":"05-19-2025 14:00","Content":"Alert - eServices Claim status currently may be unavailable. We will remove this message once the issue is resolved.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"critaa1545","Sites":"JMB","Start Date":"05-27-2024 00:00","End Date":"05-28-2024 23:27","Content":"Medicare Part B providers are invited to Palmetto GBA's MayFest virtual education event Thursday May 30, 2024.","URL":"https://palmettogba.com/palmetto/jmb.nsf/DIDC/8DRB9MA2C9~Events%20and%20Education","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critaa32cc","Sites":"JMA^JMB^JMHHH","Start Date":"05-14-2025 10:41","End Date":"05-16-2025 13:00","Content":"The Palmetto GBA Jurisdiction M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, May 16, 2025. During this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd332ba","Sites":"JJB^JMB","Start Date":"03-28-2025 10:48","End Date":"03-28-2025 12:05","Content":"The Palmetto GBA Jurisdictions J and M Provider Contact Center (PCC) will be closed for staff training from 8 a.m. to 12 p.m. ET Friday, March 28, 2025.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdb1eb1","Sites":"JMA^JMB^JMHHH","Start Date":"04-30-2025 14:00","End Date":"05-11-2025 14:00","Content":"Due to unforeseen circumstances, we have had to close our webchat feature effective immediately. We regret any inconvenience this may cause. However; our chatbot, Sage, remains available to assist you with checking claim status and our eServices Portal is available to assist you with a host of your Medicare needs.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critdedbe2","Sites":"JMA^JMB^JMHHH","Start Date":"05-16-2025 13:00","End Date":"05-17-2025 00:00","Content":"Due to routine maintenance, Sage, Palmetto GBA's digital assistant, will not be available after 5:00 p.m., ET.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite3535d","Sites":"JMA^JMB^JMHHH","Start Date":"05-20-2025 10:37","End Date":"05-26-2025 17:00","Content":"The Palmetto GBA Jurisdiction M Provider Contact Center (PCC) will be closed Monday, May 26, 2025, in observance of the Memorial Day holiday. During this closure, providers can use Sage, Palmetto GBA's chat self-service tool.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

How to Contact EDI

Published 08/01/2023

Call the PCC EDI Helpdesk at 855-696-0705. Please follow the menu options to reach the EDI Helpdesk.

Pick a Chat

eChat - Once in the eServices portal, from the bottom right corner select eServices Help
Webchat – A popup notification asking if a provider would like to chat will appear in the bottom right corner during the hours of 8 a.m. to 4 p.m. ET Monday through Friday

Email us at Medicare.edi@palmettogba.com for general information or to report an issue.

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